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Order Taking Service

One of our flagship services is our order taking facilities, we have listened to our clients, and worked with them to produce an amazingly versatile system offering large volume throughputs and dynamic facilties.

Firstly we can provide you with a unique non-geographical phone number, which will be answered in your company name by a live operator at our call centre. We can of course offer the same service to your already existing number.

Some of our order taking features are:

	Product Database/Warehousing
	We are able to warehouse upto 10,000 product line items, this can include SKU codes, description, volume discounts and more.
	Order Screen
	Our order entry system is entirely web based, we can use our interface or even incorporate your web based order system and even access your companies turnkey order entry system via a VPN connection.
	Cross Selling
	Our order entry operatives are well aware that cross selling can boost our clients bottom line, sometimes by as much as 40%, this is something that sets us apart from our competitors.
	Payment Processing
	Part of any good order entry system is the abaility to capture and process payment, we have built in payment services through protx this allows real time payment responses to confirm payments with callers, and you get realtime accounting through protx
	Notifications
	We appreciate that many advertising budgets can be exhausted to make an order hotline buzz, we offer propt email notifications of each order to help you gauge campaign success and also identify peaks and troughs in call traffic
	Data Output
	The final stage, we can offer .txt, .mdb, .csv and .xls output files delivered via email and ftp access to your order files. We can also use any common delimiter in the files

Part of our aid to you is our outstanding reporting, we can offer some very indeapth data to help you pinpoint advertising channels that are working, and channel that are not. We can also show inbound calls on an hourly basis to really help identify peaks and troughs in your call traffic. This is invaluable data that can ultimately save you money and make sales sore.